Creating Systems to Welcome and Follow-Up with Your Pet Sitting Clients
Filed Under My Pet Business, Pet Sitting Business Tips |
Having a system in place to ensure that you welcome clients to your pet sitting service and follow-up with them after services are completed, will enhance your professional image and increase their confidence in your service.
This month I have hired my first dedicated virtual assistant. She is going to perform work for my business for 10 hours each month, looking after some tasks that I have been letting slide through the cracks.
One of her first tasks has been to put in place a system to make sure that every new client receives a welcome email that tells them more about our service, confirms their reservation, and lets them know what to expect at our intial interview. She will be sending out these welcome emails for me when she receives the confirmation emails that are automatically sent by our online scheduling system (Power Pet Sitter).
She will also take care of sending clients a follow up email after their services that thanks them for using our service, and asks the customer to fill out a feedback survey which includes a request for a testimonial. We are also working on an ongoing follow up system that includes sending customers physical thank you cards and coupons.
The more automated your system to deliver these messages to your customers the more likely you are to consistantly get them out. In the past I have relied on sending them myself as visits are booked and completed but the busier I get the less likely it has been that I actually get them sent!
Your welcome and follow up messages can also be used to direct pet sitting clients to sign up to receive your newsletter, visit your blog, or write a review of your service that is posted online. I also use my follow up email to remind clients about my referral reward program.
Put together your own system for welcoming and following up with clients and you will reap the rewards of great customer service with more bookings and referrals. Make a list of all you want to tell them in each contact and then draft these two emails and save them as templates so that they are ready to send when you need them. Even better - find a way to make sending these emails out automated by tying them into your scheduling system or hiring an assistant to send them for you.
If you are interested in learning how to find a great virtual assistant and what they can do for your pet sitting business - I will be intervewing Laura Allen from Assist U (my new assistant) on the 20th November for my month Pet Business Success Circle interview call. Laura will share some great tips with us for making the most of a virtual assistant.
To join us on the call sign up now for a trial membership of the Pet Business Success Circle for only $7. With your membership you will also be able to access the recordings and transcripts of all previous call. What are you waiting for - get your pet sitting business tips now!
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Another great way to follow-up with your pet sitting clients is by sending them a card FROM their pet! I have a pet sitting client who sends Valentine’s cards to their clients from their pet. People love it! I have two pet sitters who use my greeting card system to do just that. Your VA could send the cards out for you. It helps create great customer relationships. Feel free to stop by my site for a free trial: http://www.ACardForU.com
I love the Valentines card from the pet idea. Thanks for sharing these with us.
Is there a way on your site to import a list of customers and their addresses and pet names and have a card sent to everyone for the holidays?
Danielle, yes, you can import databases that you currently have into our contact management system…and do it exactly what you’ve described. I’d be glad to show you how it all works.