Comments on: Fundamentals of Fantastic Customer Service http://workingwithpets.com/pet-business-interviews/fundamentals-of-fantastic-customer-service/ Wed, 01 Feb 2012 12:26:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: PetSittingOlogy http://workingwithpets.com/pet-business-interviews/fundamentals-of-fantastic-customer-service/#comment-34284 PetSittingOlogy Wed, 22 Jul 2009 14:12:31 +0000 http://workingwithpets.com/?p=277#comment-34284 Perfect tips. Something I do is make it clear that I am always available. I don't list 'hours' on my website, but rather write 'Call Anytime!' This gives the impression that I am here when needed. And I never get calls at crazy hours, so it seems to work out well. I also let the clients know that I am reachable anytime day or night. Plus, I try my best to accommodate the "Oh my, I need someone here tomorrow morning!" requests. -Joshua Perfect tips. Something I do is make it clear that I am always available. I don’t list ‘hours’ on my website, but rather write ‘Call Anytime!’

This gives the impression that I am here when needed. And I never get calls at crazy hours, so it seems to work out well. I also let the clients know that I am reachable anytime day or night.

Plus, I try my best to accommodate the “Oh my, I need someone here tomorrow morning!” requests.

-Joshua

]]> By: Danielle http://workingwithpets.com/pet-business-interviews/fundamentals-of-fantastic-customer-service/#comment-34181 Danielle Tue, 21 Jul 2009 13:01:57 +0000 http://workingwithpets.com/?p=277#comment-34181 Thanks for sharing those great ideas Mel and Mary. Keep them coming - who else does some neat stuff for their clients? Thanks for sharing those great ideas Mel and Mary. Keep them coming – who else does some neat stuff for their clients?

]]> By: Mary Neale http://workingwithpets.com/pet-business-interviews/fundamentals-of-fantastic-customer-service/#comment-34170 Mary Neale Tue, 21 Jul 2009 11:01:13 +0000 http://workingwithpets.com/?p=277#comment-34170 Every now and than, I'll stop by the local bakery or Philly Soft Pretzel store and order packages with 2-4 donuts or four pretzels and leave them for the clients with a note that says, 'Donut Wednesday' or Pretzel Friday. Silly but at the end of a day, the daily clients always LOVE a treat. This is an 'every now and then thing'. I bring up the recycling or trash cans too when I see them, mail in if it's come already, detailed notes etc. I have one client who asks me to 'put the defrosted chicken in the fridge or crockpot etc, it's something easy for me to do while I'm there, to help them. Very interested in learning more about what other sitters offer their clients........I do not nickel and dime for services, but charge for my time. Every now and than, I’ll stop by the local bakery or Philly Soft Pretzel store and order packages with 2-4 donuts or four pretzels and leave them for the clients with a note that says, ‘Donut Wednesday’ or Pretzel Friday. Silly but at the end of a day, the daily clients always LOVE a treat. This is an ‘every now and then thing’. I bring up the recycling or trash cans too when I see them, mail in if it’s come already, detailed notes etc. I have one client who asks me to ‘put the defrosted chicken in the fridge or crockpot etc, it’s something easy for me to do while I’m there, to help them. Very interested in learning more about what other sitters offer their clients……..I do not nickel and dime for services, but charge for my time.

]]> By: Melissa Freer http://workingwithpets.com/pet-business-interviews/fundamentals-of-fantastic-customer-service/#comment-34142 Melissa Freer Tue, 21 Jul 2009 02:12:11 +0000 http://workingwithpets.com/?p=277#comment-34142 Thanks Danielle! Great advice! I always bring the trash bin back up near the house (if the garbage truck has already stopped by) - I figure it's an easy thing to do and people seem to like it. I also do Pet Pals Diaries for my clients that stay at my house - it includes pictures of their dog's stay with me. People absolutely love this! I also do a monthly newsletter and thank people publicly for their referrals in it. Thanks Danielle! Great advice!

I always bring the trash bin back up near the house (if the garbage truck has already stopped by) – I figure it’s an easy thing to do and people seem to like it.

I also do Pet Pals Diaries for my clients that stay at my house – it includes pictures of their dog’s stay with me. People absolutely love this! I also do a monthly newsletter and thank people publicly for their referrals in it.

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