How to Guarantee Confident Customers

Filed Under Pet Business Tips |

Handshake In a previous post I talked about the importance of having a professional answering machine message on your business phone. It’s also very important to make a good impression when you first meet with a new customer.

Your first meeting may be at their home, or at your facility or storefront. You want to convey a friendly, professional and trustworthy image to be sure that they feel comfortable with you and confident of placing their pet in your care whether for a day, a week, or to give them a new haircut.

Here are some tips to guarantee a good impression:

Make sure your facility or office is clean and tidy. If you are travelling to a clients home ensure that you car is clean inside and out.

Be organized and have all the required paperwork at hand. Be confident and direct the conversation to ensure you get all the information about the pet that you need. Be sure to prompt the customer to ask questions so that they get their concerns addressed.

Display proof of insurance and business licenses in either in the storefront or facility or in a display book to show customers.

Collect emergency contact and veterinary phone numbers.

Ask about the pets medical history and any current concerns or unusual behaviors.

Have references and customer testimonials available.

Give customers an overview of your services so that they know what to expect at each visit.

Leave customers with a copy of your brochures and/or business cards.

Encourage them to follow up with you should they think of any questions after your meeting.

If they are leaving the pets in your care - let them know that they are free to call and check up on their pets while they are away.

Make sure you pay attention to the pets and interact with them to build a relationship.

All of these actions will put the customers at ease and give them reason to have confidence in your service. This will put you on your way to building a solid relationship with them and their pets.



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