I was cleaning up my office yesterday and ran across a flyer that I wrote and printed to hand out at a pet event a couple of years ago. Here are 10 of the qualities customers look for when choosing a pet sitter:
1. Sitters display love for animals and concern for their health and safety
2. Service is bonded and insured
3. Visit clients home before the first assignment to meet pets and get detailed information about their care.
4. Able to provide personal references and testimonials
5. Completes a written service contract
6. Calls to confirm that the client has returned home safely
7. Carefully screens pet sitters for employment
8. Provides a feedback form for clients
9. Takes precautions to make sure a clients absence from home is not detected
10. Keeps regular office hours and answers clients inquiries and complaints promptly
Does your pet sitting business meet all of these criteria? If not – why not work on fixing that this month.
Do you have any other qualities that you think clients are looking for in their pet sitting service? Leave a comment and let us know!
{ 3 comments… read them below or add one }
Thanks for sharing this one Danielle! I just started implementing a few of things – wish I had done so sooner!
Great Mel – better late than never right! Can I ask which things you have just added?
I wish I’d've thought of some of these! I pet sit for a few people regularily but I’d really get a few more people if I’d've known some of this stuff! thanks