Comments on: Have You Made An Assumption That’s Come Back to Bite You?

By: Debbie Floyd

Debbie Floyd — Mon, 22 Feb 2010 15:18:55 +0000

I’m lucky that nothing like that has happened to me. But thanks for the wake up call because I do assume a lot. When things have been going smoothly for over 3 years (for me) I’ve found that I’ve let my guard down. Again Thanks for the reminder.
Debbie
The Dog Walker CA LLC

By: Shirlene Suckey

Shirlene Suckey — Mon, 22 Feb 2010 15:05:00 +0000

I’m still getting my business set up, but really do value all the tips and info I am getting from these e-mails. I hope I can remember all these experiences when I do start sitting. I’m sure glad you guys are out there, and involved in this initiative.

By: Grace

Grace — Fri, 19 Feb 2010 18:10:57 +0000

We’ve stressed various times during the initial consultation that the clients MUST contact us to ensure that they have returned home after a vacation to their pets. We sometimes assume they have if there is no contact BUT we shouldn’t always rely on the hopes that they are home – we need to be extra diligent and follow up!

By: Danielle

Danielle — Fri, 19 Feb 2010 02:41:05 +0000

Oh – well I’m glad she understood. My client was OK too and accepted my apology for not getting the mail!

By: Vanessa

Vanessa — Thu, 18 Feb 2010 22:57:56 +0000

Unfortunately, yes, recently. A client who told me to drop their key back to them after quite a long Christmas hols vacation … re-booked me in February (this month) for a single daily visit. Unfortunately, this client assumed herself that I had a key. I did not because she instructed me to give her the key back because they didn’t know when next they would require my service.

The cat was okay thankfully and this was a huge mis-understanding. I generally do not keep keys unless they are a regular client (for security purposes) … I apologised for the mis-understanding as did she because she remembered telling me thus too (afterwards/hindsight).