I have another short excerpt from my forthcoming book “How to Create Pet Sitting Excellence” for you today. I plan to launch the book on March 15th – so stay tuned and I’ll have some more sneak peeks for you soon!.
To demonstrate pet sitting excellence your business should:
Build a partnership with the client to maintain the pets health and normal routine
Act with honesty and integrity
Have operational processes that ensure consistent and reliable quality pet care
Make customer convenience a priority
Display transparent pricing and policies
Keep regular office hours and return client enquiries promptly
Provide consistent service availability given reasonable notice by client
Have written contingency plans and emergency procedures
Have a through screening process for pet sitters and staff
Encourage and provide opportunities for staff to grow their pet care knowledge
Be bonded and insured to protect yourself and your clients
Work to quickly identify and resolve client problems
Educate pet owners and raise community awareness of pet health and safety
Maintain confidentiality of client and pet information
Give back to your local community
These are the characteristics that I think a business that displays pet sitting excellence must possess. Do you have any others that you would like to add?