Fantastic Customer Service Live Call This Tuesday Night with Rob Nager

I have another great free call coming up this Tuesday night at 7pm central called - Fantastic Customer Service. On this months call I’ll be interviewing Rob Nager from Decadent Dog, PSI Pet Sitter of the Year 2009.

On this call Rob will be sharing how he has created and maintained customer service excellence in his business. Rob has presented workshop sessions on customer service at the PSI Quest Annual conference and at PSI’s Regional Atlanta event. If you missed him live - take the opportunity to hear him this Tuesday and ask your questions at the end of the call.

At the end of the call you will be able to:

Develop stronger customer service skills Turn a negative situation into a positive one Sharpen your communication skills Apply RATER to customer service at your company

Best of all Rob will share his 6 keys to communicating your service attitude and his 5 golden rules for meeting customer expectations.

When you apply the tips that you will learn on this call in your pet sitting business you will set your business apart from your competitors and create a pet sitting experience that wows your customers, keeps the coming back, and gets them talking about your business.

Owning a pet business does not guarantee you success, but it is generally not difficult to set up your own pet business adn many who own pet businesses love the hard working lifestyle and the closeness to pets. You will have to compete with those who may be better trained, may have lower cost structures and those who “pretend” to have your skills and experience when they do not. (eg not all those who advertise themselves as groomers are actually Groomers).

There are also key skills that all dog industry professionals should possess. Here are some of the most critical skills and abilities for those hoping to work with dogs professionally: Basic Dog Handling and Training Skills, ability to recognize behavioral signals.

Animals can be somewhat unpredictable when they are under stress or in an unfamiliar environment, like when they visit the veterinary office or the grooming salon, so it is important to be attentive and stay aware of the animal you are handling at all times.